Small but growing agency able to manage administration due to vTrack platform
Starting the agency with a few clients and providers, we were able to bill the state using a spreadsheet and were able to handle the support and administration that comes along with running a business in this space. However, as we began to grow we found it nearly impossible to keep up with admin tasks such as tracking employee certifications in our file cabinets, responding to client calls regarding authorization hours, and researching billing denials. Since implementing vTrack we now are able to have point and click access to all of that information and we don’t even have to hire another admin person as our business grows! With the reduction of rates in the industry, we would not be able to survive without the efficiencies realized by vTrack. This is a great tool for managing provider agencies and we highly recommend it to any company in the space.